COVID-19 FAQ and Guidance



Should you, your families, or neighbors need urgent care for an illness or injury, including sutures or minor breaks, SouthStar is available with easy access to care every day Click to view our services.

SAFE WAITING ZONE:
We are currently implementing a Safe Waiting Zone practice at all of our clinic locations. 
1. Please remain in your car when arriving to our location
2. Call the clinic location for direction from our team members
Click to view a list of our clinics phone numbers.
Click to view a list of our latest clinic hours.

Q: Where do I get the latest information on the Coronavirus?

A: There are a few resources available to the public for use:
Louisiana Resources:
- Phone: Call the Louisiana 211 Network by dialing dial 211
- Text: Text the keyword "LACOVID" to 898-211 for the most current information about the outbreak as it becomes available.
- Community closures and official alerts from the state Click to view 
National Resource: CDC website is CDC.gov

Q: How is SouthStar protecting its patients during this uncertain time?
A: 
We are adding additional safety precautions to our daily practices including:

  • Allowing patients the option to check in and then wait in their car until their patient room is available. 
  • Having masks available at all clinics for patients to use if needed
  • Screening symptomatic patients at all of our clinics
  • Encouraging social distancing practices for lobbies

Q: Can SouthStar clinics test for COVID-19? 
A: Yes, all of our clinics are equipped to perform Rapid COVID-19 Testing for the COVID-19 virus:
- Testing is done on an “as needed” basis. Our clinical team is required to complete an assessment of the patient before this swab is collected due to guidance from the state health department. 

- These are resulted in-house and take 15 minutes. 

- Our partner clinic, AHS Walk-In Clinic, in Youngsville, LA is also equipped to perform Rapid COVID-19 Testing for COVID-19 testing.

- Click to view a full list of our SouthStar locations and hours.

Q: What are symptoms of COVID-19?
A: According to 
the CDC symptoms can include: Fever, cough, Shortness of breath/difficulty breathing

For confirmed infections, reported illnesses have ranged from infected people with little to no symptoms (similar to the common cold) to people being severely ill and dying. CDC believes at this time that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure. Currently, there is no specific antiviral treatment recommended for COVID-19 infection. People infected with COVID-19 should receive supportive care to help relieve symptoms. Click to view more information

Q: What are the sign’s to look for and at what point should I seek medical attention?
A: Official guidance from CDC website is here: Click to view

Q: How is SouthStar partnering with local community Providers/Clinics?

A: The SouthStar team is a local partner for providers and clinics during this time to help support our communities.

Support with COVID-19 Testing:

  • We are currently able to swab and send of the test for COVID-19 as needed according to the testing guidance from the LDHH / CDC
    • If you are able to assess your patient and confirm they have a negative flu test paired with other designated symptoms, you may refer them to our team for additional testing.
    • All referred patients need to present a written note, signed by the provider, at the time of their visit stating:
      • Dates under provider care
      • Date and Results of flu test
      • Direct phone number for provider office
    • Please note, all referrals are subject to review by our provider staff and supplies on hand within clinic to determine testing.
    • A referral note does not guarantee testing, it can, however, waive the patient from having to take another flu test.

 

Support After Hours:

  • Our clinics are open after 5pm and on weekends, please feel free to direct your patients to us if needed during this time.


Q: How do I protect myself from COVID-19?
 

A: According to the CDC here are some best practices for precautions related to COVID-19:  

Take steps to protect yourself

Illustration: washing hands with soap and water

 

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
 
Illustration: Woman quarantined to her home

 

Avoid close contact

Take steps to protect others

man in bed

 

Stay home if you’re sick

 
woman covering their mouth when coughing

 

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
 
man wearing a mask

 

Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
 
cleaning a counter

 

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

 

 Click to view more details on how to help stop the spread from CDC.